Terms & Conditions

All cakes are made and supplied by Caking Memories and are subject to the following terms and conditions: 

 

Although I am qualified and very experienced in providing allergen free products, wheat and dairy products are present in my cake studio, therefore 100% allergy free cannot be guaranteed.  It is the customers responsibility to inform me of any allergies or intolerances prior to baking. It is also the customers responsibility to inform their guests of the allergy information. 

 

Caking Memories cannot guarantee the quality of the cake after the date of the celebration. It is the responsibility of the customer to store the cake in a safe and appropriate manner. 

 

Where a picture or photo of another cake maker's product is provided, Caking Memories will create an interpretation. Other cake makers' products will not be copied exactly.  

 

For wedding cakes and other tiered cakes, a deposit of £50 will be taken to secure the booking. This is non-refundable, unless the booking is cancelled by Caking Memories, then the deposit will be returned in full.

 

Should an event be postponed, Caking Memories will endeavour to accommodate the new date, but cannot guarantee availability. If a cake has been paid for in full and is cancelled, a refund will be made, less the deposit and any costs incurred for supplies and equipment already purchased, and time already spent. 

 

In the event of the customer not being happy with the product supplied, the cake must be returned to Caking Memories for inspection. 

 

The balance of cakes must be paid for prior to delivery or collection. In the case of cash payments, correct amounts must be given, as we don’t carry cash for change. 

 

Cakes can be viewed and inspected by the customer, or any third party acting on behalf of the customer, on delivery or collection. Caking Memories cannot be held responsible for any damage caused to the cake once it has left the premises. Advice and directions will be given as to how to store and travel with a cake. 

 

Once a cake has been delivered it becomes the responsibility of the venue and the customer. Caking Memories will not be liable for any damage caused to the cake once delivery has been made. 

 

Cake stands can be hired for £100. A refund of £50 will be paid on safe return of the undamaged item.  

 

We reserve the right to use any images of products made by Caking Memories for our website, social media, and future publications.